- Return Policy: Eco Threads Clothing is committed to your satisfaction. If you're not entirely happy with your purchase, you may return your items within 7 days of receiving your order.
- Eligibility: To be eligible for a return, your item must be in its original condition, unworn, and with all tags attached.
- Return Process: To initiate a return, please contact our customer service team at info.ecothreadsclothing@gmail.com with your order number and the reason for the return. We will provide you with return instructions.
- Refunds: After we receive and inspect your returned items, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 2-3 business days.
- Exchanges: If you wish to exchange an item, please follow the return process, return the original item, and place a new order for the replacement.
- Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part or a defective product.
- Contact Us: If you have any questions or need assistance with the return or exchange process, please don't hesitate to reach out to our customer service team at info.ecothreadsclothing@gmail.com